Honestly, universe. Can we be friends?
INTERNET! I must tell you. The comedy of errors continues, and I remain at DTW this morning. Why you ask?! LET ME TELL YOU.
So, last night, I arrive from Lansing in plenty of time for my 7:35pm flight. I’m at my gate early, everything is cool. Then, around 7, the flight is delayed 15 minutes. No big deal. I can entertain myself for 15 more minutes. Then it’s delayed an hour. …No, you know, it’s still cool. Shit happens. I got this. Then, around the 8pm mark, and the lady comes back on the intercom to tell us that the flight is being cancelled. She’ll help as many people as she can, but any agent that’s not boarding a flight can help. … you’ve GOT to be kidding me.
So, while half the flight lines up with her, the other half scatters. I found a guy that had just completed boarding a flight, and he got me rescheduled for this morning at 8:50, put me up in the Sheraton near the airport, and told me that if I wanted my baggage it was a 2 hour wait.
The seemingly intelligent woman behind the counter of the Sheraton last night set my wake up call for 6pm. Yes, PM. As in night time. So, when I woke up at 8:10am for my 8:50am flight? It didn’t go well. I got through security at 9:00am and am at my gate by 9:05am, and of COURSE the only flight that Delta runs on time is the one that I’m 15 MINUTES late for.
FINE. So. I went went to the help center, they told me I had to talk to an agent, or I could call this number. The line for the agents was ~10 people long, but then I saw that four of them were sitting on the floor and I says to myself “Self… go get in line, and call the number. See which works first.” The phone was answered in around 4 minutes, just as I was eyeing the ground under my feet strongly. ”Oh, man. That’s just … let me see what I can do,” says the lady on the other end of the phone. As it turns out: I have three options:
DTW – > baltimore -> Atlanta -> Austin. Arriving at 4:30pm
DTW -> Pittsburgh -> Atlanta -> Austin. Arriving at 4:30pm
DTW -> Austin arriving at 9:50pm (same as last night’s flight)
“My concern is that last night’s flight was delayed an hour, and then cancelled. I REALLY don’t want to fly to another city just to have my flight cancelled and be stuck there.” “Okay, then let’s do this: I’ll confirm you for the 7:50 time, and you can get yourself on standby for the 1:50 flight that is currently completely booked.” I guess that’ll do.
SO. I remember that there’s a gate on the B concourse that is always staffed (B2, in case you’re following along at home), so I go there and I find an agent. She tells me the gate number of the 1:50pm flight (because apparently I have to go there and hope that it’s staffed and then hope they want to talk to me).
I go to that gate (A61), stand there and wait for 40 minutes while the woman that’s there finishes dealing with the flight that she was boarding/sending off. I finally get to the counter, and say “…Long story short: I’m confirmed on the 7:50 flight tonight, but I would very much like to be put on standby for the 1:50pm.” “No problem, let me … all I need is your boarding pass.” I hand it over to her. “*mumblemumblemumble* Here you go.”
I’ve heard a lot of bad things about Delta’s customer service. So far, other than the delayed/cancelled flight, they haven’t been too bad. This has been a HUGE pain in the ass. This is my first time flying delta in many years, and my first cancelled flight. Definitely makes me want to avoid them in the future.



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